Privacy Policy

At Gem Crush Epic, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our mobile game.

1. Information We Collect

Personal Information: We do not collect any personally identifiable information unless you voluntarily provide it. Personally identifiable information includes details like your name, email address, and any other data that can be used to identify you individually.
Usage Data: We may collect information about how you access and use the game, including device information, IP address, and gameplay statistics. This data helps us understand how users interact with our game and allows us to optimize performance and user experience.
Location Data: We do not collect location data unless it is necessary for specific features of the game and you have provided explicit consent. If location data is required, we will clearly inform you and obtain your permission before collecting this information.

2. How We Use Your Information

We use the information we collect to:

Improve and Personalize Your Gaming Experience: The data we gather helps us tailor the game to your preferences, ensuring a more engaging and personalized experience. We analyze user behavior to identify areas for improvement and to add new features that meet your needs.
Analyze Usage Patterns to Enhance Our Game: By studying how players use the game, we can identify trends and patterns that help us refine gameplay mechanics, balance difficulty levels, and optimize performance. This ongoing analysis ensures that Gem Crush Epic remains fresh and exciting.
Communicate with You Regarding Updates, Promotions, and News: We may use your contact information to send you important updates, promotional offers, and news about the game. You can always opt-out of these communications if you prefer not to receive them.
Provide Customer Support and Respond to Your Inquiries: Your feedback is valuable to us. We use the information you provide to resolve issues, answer questions, and offer assistance. Our customer support team is dedicated to ensuring you have a positive experience with Gem Crush Epic.
Ensure the Security and Integrity of Our Services: We monitor usage data to detect and prevent unauthorized access, fraud, and other security threats. This helps us maintain the integrity of our services and protect the interests of all users.

3. Data Sharing

We do not sell or share your personal information with third parties. However, we may share your information in the following circumstances:

With Service Providers Who Assist Us in Operating the Game and Delivering Services: We work with trusted partners who provide essential services such as hosting, analytics, and customer support. These service providers are bound by strict confidentiality agreements and are only permitted to use your information for the purposes we specify.
To Comply with Legal Obligations or to Protect Our Rights: We may disclose your information if required by law, court order, or other legal process. Additionally, we may share information to protect our rights, property, or safety, as well as those of our users and the public.
For Research and Development Purposes, Provided That All Data Is Anonymized and Aggregated: We may use anonymized and aggregated data for research and development to improve our game and develop new features. This data does not contain any personally identifiable information.
To Detect, Prevent, and Address Technical Issues and Fraud: We use usage data to identify and resolve technical issues, prevent fraud, and ensure the smooth operation of our game. This helps us maintain a fair and enjoyable environment for all players.
To Enforce Our Terms of Service and Other Agreements: We may share information to enforce our terms of service and other agreements, ensuring that all users adhere to the rules and guidelines of Gem Crush Epic.

4. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure. We use industry-standard security practices to safeguard your data, including encryption, secure servers, and regular security audits. Despite these efforts, we cannot guarantee absolute security, and you should always be cautious when sharing sensitive information online.

5. Children’s Privacy

Our game is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately so we can delete the data and take appropriate action. We are committed to ensuring that our game is safe and appropriate for all ages, but we encourage parents and guardians to supervise their children's online activities.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page. We recommend that you review this policy periodically to stay informed about how we protect your information. If we make material changes, we will provide additional notice, such as an in-game notification or an email.

7. User Rights

You have the right to:

Access and Review the Personal Information We Hold About You: You can request access to the personal information we have collected about you. This allows you to review and verify the accuracy of your data.
Request Corrections or Updates to Your Personal Information: If you find any inaccuracies in the information we hold, you can request corrections or updates. We will promptly address your requests and make the necessary changes.
Request the Deletion of Your Personal Information: You can ask us to delete your personal information from our records. We will comply with your request unless there are legal or regulatory reasons to retain the data.
Withdraw Your Consent for the Processing of Your Personal Information: If you have given us consent to process your personal information, you can withdraw that consent at any time. We will stop processing your data accordingly.
File a Complaint with a Data Protection Authority if You Believe Your Rights Have Been Violated: If you have concerns about how we handle your personal information, you have the right to file a complaint with a data protection authority. We will cooperate fully with any investigation.

8. Third-Party Services

Our game may integrate with third-party services, such as social media platforms and analytics tools. These services may collect information about your interactions with them. For example, if you connect your social media account to Gem Crush Epic, the social media platform may collect data about your usage. We encourage you to review the privacy policies of these third-party services to understand how they handle your information.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track your activity within the game. These technologies help us improve your user experience and analyze usage patterns. Cookies are small text files stored on your device that allow us to recognize your browser or device. You can manage your cookie preferences through your browser settings. Disabling cookies may affect some features of the game, but you can still enjoy many aspects of Gem Crush Epic.

10. International Data Transfers

If you use our game from outside the United States, your information may be transferred to and processed in the United States or other countries where we or our service providers operate. By using our game, you consent to this transfer. We will ensure that your data is protected according to applicable data protection laws and regulations. If you have concerns about international data transfers, please contact us for more information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please email us at [email protected]. We are here to help and will respond to your inquiries as soon as possible. Your feedback is valuable to us, and we are committed to ensuring that your privacy is respected and protected.

User Agreement

Welcome to Gem Crush Epic! Please read the following terms and conditions carefully. By downloading and using Gem Crush Epic, you agree to accept and comply with these terms and conditions. If you do not agree to these terms, please do not download or use the game.

1. Acceptance of Terms

By downloading and using Gem Crush Epic, you confirm that you have read, understood, and agree to comply with all the terms and conditions set forth in this User Agreement. If you do not agree to these terms and conditions, do not download or use Gem Crush Epic. By continuing to use the game, you acknowledge and agree to be bound by these terms. These terms and conditions constitute an important legal agreement between you and the developers of Gem Crush Epic and are binding on your use of the game.

2. User Responsibilities

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to use the game only for lawful purposes and in accordance with all applicable laws and regulations. You must not engage in any illegal or prohibited activities, nor use the game to harass, threaten, or abuse others. Additionally, you must not attempt to hack, modify, or otherwise interfere with the normal operation of the game, nor spread any viruses, malware, or other harmful code.

3. Game Content

All content within Gem Crush Epic, including but not limited to graphics, text, and software, is the property of the developers and is protected by copyright and other intellectual property laws. Without the prior written permission of the developers, you may not copy, modify, or distribute any game content. Any unauthorized use may constitute an infringement and could result in legal liability. You must respect all intellectual property rights within the game and not infringe upon the developers' legitimate interests.

4. In-App Purchases

Gem Crush Epic may offer in-app purchases. You agree to pay all fees associated with your purchases. All sales are final, and no refunds will be provided unless required by law. If you have any questions or concerns about your purchase, please contact our customer support team. We recommend that you carefully review the purchase terms and conditions before making any purchases to ensure you understand all related fees and policies.

5. Termination

We reserve the right to suspend or terminate your access to the game at any time, without prior notice, if you violate these terms or engage in any behavior that we deem inappropriate. We may take necessary actions, including but not limited to closing your account, to protect the health and safety of the game community. If your access is terminated, you will not be able to continue using the game or its related services unless we decide to reinstate your access.

6. Limitation of Liability

To the maximum extent permitted by law, Gem Crush Epic shall not be liable for any indirect, incidental, or consequential damages arising from your use of the game. We are not responsible for any losses or damages resulting from your use of the game, unless otherwise required by law. We strive to ensure the stability and security of the game, but we do not guarantee that it will operate without faults in all situations. You use the game at your own risk.

7. Changes to the Agreement

We reserve the right to update this User Agreement from time to time. We will notify you of any changes by posting the new agreement within the game. We recommend that you regularly review this agreement to stay informed about the latest terms and conditions. If we make significant changes, we may provide additional notice, such as in-game notifications or emails. By continuing to use the game after an update, you agree to be bound by the new terms and conditions.

8. Privacy Policy

We take your privacy seriously and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. The Privacy Policy is an integral part of this User Agreement, and by using the game, you agree to our handling of your personal information in accordance with the Privacy Policy.

9. Third-Party Services

Gem Crush Epic may integrate with third-party services, such as social media platforms and analytics tools. These third-party services may collect information about your use of the game. For example, if you connect your social media account to Gem Crush Epic, the social media platform may collect data about your usage. We encourage you to review the privacy policies of these third-party services to understand how they handle your information. We are not responsible for the actions or policies of third-party services.

10. User-Generated Content

If you create or upload any content (such as comments, posts, or images) within the game, you must ensure that this content does not infringe on the rights of others and does not contain any illegal, defamatory, obscene, or offensive material. You grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, distribute, and display any content you submit to the game. We reserve the right to remove any content that violates this agreement and to take appropriate action against violating users.

11. Advertising and Services

Gem Crush Epic may display advertisements or offer other services. We strive to ensure the appropriateness and legality of the advertising content, but we are not responsible for its content. You should exercise your own judgment when interacting with ads or using third-party services within the game and assume the associated risks. We recommend that you carefully read the terms and conditions of any ads or third-party services before clicking on them or using them.

12. Governing Law and Dispute Resolution

This User Agreement is governed by the laws of the People's Republic of China, without regard to its conflict of laws principles. Any disputes arising out of or in connection with this agreement shall be submitted to the courts located in the developer's jurisdiction for resolution. If any dispute arises between you and us, both parties should first attempt to resolve the dispute through friendly negotiations. If negotiations fail, either party may bring the matter to the courts.

13. Force Majeure

We shall not be liable for any interruption or inability to use the game services due to force majeure events such as natural disasters, war, terrorist attacks, government actions, etc. We will make every effort to minimize the impact of force majeure events on you and restore services as quickly as possible. During the period of force majeure, you use the game at your own risk.

14. Additional Terms

Assignment: We may assign our rights and obligations under this agreement to a third party without notifying you. You may not assign any of your rights or obligations under this agreement without our prior written consent.
Entire Agreement: This agreement constitutes the entire agreement between you and us regarding your use of Gem Crush Epic and supersedes all prior oral or written communications and proposals.
Severability: If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions will continue to be valid.
Waiver: Our failure to exercise or enforce any right or provision of this agreement does not constitute a waiver of such right or provision.
Notices: We may send notices to you via in-game notifications, email, or SMS. It is your responsibility to ensure that the contact information we have on file for you is current and accurate.

15. Contact Us

If you have any questions or concerns about this User Agreement, please email us at [email protected]. We are committed to providing excellent customer service and will respond to your inquiries as soon as possible. Your feedback is valuable to us, and we are dedicated to ensuring that your privacy and concerns are respected and addressed.